Terms & Conditions

The agreement between you and Future Automotive Group when you use our websites, the Titan assistant, our text-message programs, and the in-store and online services we provide through our five Bay Area dealerships.

Acceptance

These Terms & Conditions (“Terms”) form a binding agreement between Future Automotive Group, Inc. (“Future Automotive Group”, “we”, “us”) and you. By visiting futurebayarea.com, interacting with the Titan assistant, opting in to any of our text-message programs, submitting a form, or otherwise using the Services, you accept these Terms and our Privacy Policy. If you do not accept them, do not use the Services.

These Terms apply in addition to (not in place of) any separate purchase, lease, financing, service, or employment agreement you enter with one of our dealerships. Where a more specific written agreement conflicts with these Terms, the more specific agreement controls for the matter it covers.

Definitions

• “Services” means our websites, mobile experiences, the Titan assistant, our SMS programs, online forms, chat modules, and any related online or in-store features we provide.
• “Sites” means futurebayarea.com and any other domains or subdomains we operate.
• “Rooftops” means our individual franchised dealerships: Concord Ford, Future Lincoln, Future Hyundai, CDJR Concord, and CDJR Fairfield.
• “You” means the person or entity accessing or using the Services.

Your use of the Services

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial purposes (or, for business buyers, for the purpose of evaluating and purchasing vehicles for your business). You must be at least 18 years old or have permission from a parent or legal guardian to use the Services.

You agree to provide accurate, current, and complete information when you submit a form or interact with the Titan assistant, and to update it when it changes.

Account registration

Some features (saved vehicles, garage, appointment history) require an account. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us promptly at security@futurebayarea.com if you believe your account has been accessed without your permission.

Inventory, pricing & availability

Every vehicle listing on the Sites is subject to prior sale, and inventory turns daily across all five rooftops. We make commercially reasonable efforts to keep listings accurate, but errors, double-listings, vehicle-condition changes, and image inaccuracies happen. We reserve the right to correct any error in pricing, equipment, mileage, or availability at any time, including after you submit an inquiry or reservation. Where an obvious mispricing is detected, we may decline to sell at the erroneous price.

Prices shown on the Sites are itemized in accordance with the California CARS Act and Senate Bill 766 (the “Itemized Price Stack”). The Total Price is the largest figure displayed and includes MSRP or our online price, our $85 documentation fee, any dealer-installed accessories priced individually, and any applicable group discounts. Total Price excludes tax, title, license, and electronic filing fees, which are added at checkout based on your jurisdiction.

Manufacturer rebates and incentives shown on the Sites are subject to eligibility rules set by the manufacturer or its captive finance arm. Not every customer qualifies for every advertised rebate. Eligibility is confirmed at the time of the deal, not at the time of inquiry.

Estimated monthly payments shown on vehicle pages are calculator outputs based on illustrative APR and term assumptions disclosed in the calculator. They are not offers of credit, and they do not reflect your actual approval, rate, or down-payment requirements. Real terms are determined by your selected lender after a credit application.

Transactions, deposits & reservations

You can reserve a vehicle online by placing a refundable deposit. Reservations hold the vehicle for a period of time disclosed in the reservation flow (typically 24 to 72 hours). If you do not complete the purchase within that window, the reservation expires and the vehicle returns to inventory. Deposits are refunded in full to the original payment method within five business days of expiration or cancellation, except where the law or the reservation terms expressly state otherwise.

Online financing pre-qualifications and Get-ePrice quotes are non-binding. The final deal is documented in a written retail installment sale contract, lease agreement, or cash purchase order signed at the dealership (or, where permitted, electronically). That signed document — not these Terms — controls the legal and financial details of the transaction.

Trade-in offers generated by our online appraisal flow are good-faith estimates based on the information and photos you provide and the third-party valuation data we have at the time. A firm offer is generated only after physical inspection. Online estimates are valid for the lock period stated in the offer (currently 7 days) and assume vehicle condition matches your self-report.

SMS / text messaging terms

When you opt in to one of our text-message programs, the following terms apply in addition to the general SMS disclosures in our SMS Consent reference page and our Privacy Policy §5.

Programs & coverage

We operate three separate SMS programs through Twilio, each registered with The Campaign Registry under the A2P 10DLC framework:

• Customer Care — transactional and conversational messages about a vehicle inquiry, appointment, deal, or service request.
• Marketing (planned Q3 2026) — promotional offers from a specific rooftop. Requires a separate marketing opt-in; never bundled with Customer Care consent.
• Employee MFA — one-time-passcode messages to employees of Future Automotive Group, used as a second authentication factor for internal systems. Not available to the public — see /employee-2fa/.

Transactional vs. marketing messages

Customer Care and Employee MFA messages are transactional — they relate directly to a request you made or a relationship you have with us. Marketing messages are promotional. You can opt out of either category independently using the keywords below.

Consent

You provide consent to receive messages by (a) checking the SMS consent checkbox on a form, (b) replying START or YES to a confirmation message, or (c) providing your number to one of our employees specifically to receive texts. Consent is never a condition of purchase, service, financing, or any other Future Automotive Group product or transaction. You may revoke consent at any time using the opt-out keywords below.

Message frequency & charges

Message frequency varies with your activity — there is no fixed cadence. Message and data rates may applydepending on your mobile carrier’s plan. We do not charge a fee to receive our messages. Charges that appear on your mobile bill come from your mobile carrier, not from us.

HELP and STOP keywords

Reply HELP at any time to receive: “Future Auto Group: For help, contact us at (855) 880-4201 or support@futurebayarea.com. Msg frequency varies. Reply STOP to opt out. Msg&Data rates may apply.”

Reply STOP (or CANCEL, END, QUIT, or UNSUBSCRIBE) at any time to opt out. You will receive a single confirmation: “Future Auto Group: You are unsubscribed and will receive no further messages. Reply START to opt back in.” We stop sending messages on the program within minutes.

Carrier & delivery disclaimer

Future Automotive Group, our messaging carrier (Twilio), and your mobile carrier are not liable for delayed, misdirected, or undelivered messages.

Consent retention

Active consent records (with timestamp, IP, user agent, page URL, and disclosure version) are retained for the duration of the customer relationship plus seven (7) years. Opt-out records are retained indefinitely so that we do not accidentally re-contact you.

Right to modify the program

We may modify, suspend, or terminate any of our text-message programs at any time. We will give reasonable notice of material changes by SMS, on our Sites, or by email. Continued participation after the effective date of a change constitutes acceptance of the change.

User-submitted content

When you submit content to us — trade-in photos, vehicle reviews, chat messages, application documents, recorded voicemails — you grant Future Automotive Group a worldwide, non-exclusive, royalty-free license to use, store, reproduce, and (where reasonably necessary) display that content for the purpose of providing the Services to you. We do not claim ownership of your content. You are responsible for ensuring you have the right to submit it.

We may remove or refuse to display any user-submitted content for any reason, including violations of §9 below.

Prohibited uses

You agree not to:

• Use the Services in violation of any law or regulation.
• Submit false, misleading, or fraudulent information (including stolen identity documents).
• Scrape, harvest, or otherwise extract data from the Sites in bulk or by automated means without our prior written consent.
• Probe, scan, or test the vulnerability of any system or network associated with the Services.
• Interfere with the operation of the Services or attempt to gain unauthorized access to any account or system.
• Upload viruses, worms, or other malicious code.
• Use the Services to send unsolicited commercial messages to other users.
• Impersonate any person or entity, including Future Automotive Group employees.

Intellectual property

The Sites and the content we publish on them — including text, graphics, photographs, video, software, logos, trademarks, and the Titan brand and assistant — are protected by copyright, trademark, and other laws. Future Automotive Group, its licensors, and our manufacturer franchisors own all rights not expressly granted to you in these Terms.

You may not reproduce, modify, distribute, publicly perform or display, or create derivative works of the Sites or their content except as expressly permitted by these Terms or as expressly authorized by applicable law (e.g., fair use, fair dealing).

“Future Bay Area”, “Titan”, and our rooftop names are trademarks of Future Automotive Group, Inc. or its affiliates. Ford, Lincoln, Hyundai, Ram, Jeep, Dodge, Chrysler, and related marks are trademarks of their respective manufacturers and used here under franchise license.

Third-party services & links

The Sites integrate with and link to third-party services — vehicle history reports (Carfax), valuation providers (KBB, J.D. Power, Edmunds), payment processors, advertising and analytics platforms, social networks, and others. We do not control those services. Your use of them is subject to their own terms and privacy policies.

DMCA / copyright complaints

If you believe content on our Sites infringes a copyright you own or control, send a notice that meets the requirements of 17 U.S.C. §512(c) to our designated agent: legal@futurebayarea.com, with the subject line DMCA Notice. The notice should identify the copyrighted work, the allegedly infringing material, your contact information, and the statements required by §512(c)(3)(A). We respond to valid notices and may remove the disputed content pending resolution.

Disclaimer of warranties

THE SERVICES, THE SITES, AND THE TITAN ASSISTANT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, FUTURE AUTOMOTIVE GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT INFORMATION ON THE SITES — INCLUDING INVENTORY DETAILS, PRICING, AVAILABILITY, AND VALUATION ESTIMATES — IS ACCURATE, COMPLETE, OR CURRENT. SEE §5 FOR THE INVENTORY-SPECIFIC DISCLAIMERS.

NOTHING IN THIS SECTION LIMITS THE EXPRESS WRITTEN WARRANTIES THAT ACCOMPANY A VEHICLE YOU PURCHASE OR LEASE FROM US, OR THE MANUFACTURER’S WARRANTIES THAT COME WITH A NEW VEHICLE.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FUTURE AUTOMOTIVE GROUP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE SERVICES — APART FROM A SEPARATELY SIGNED PURCHASE, LEASE, OR SERVICE AGREEMENT — WILL NOT EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS LIKE THESE; IN THOSE JURISDICTIONS, THE LIMITATIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW.

Arbitration & class-action waiver

Any dispute between you and Future Automotive Group arising out of these Terms or the Services is governed by the arbitration agreement and class-action waiver set out in our Privacy Policy §19, which is incorporated here by reference. Key features:

• You and we will first try to resolve any dispute informally for 30 days after written notice.
• If informal resolution fails, the dispute is decided by binding individual arbitration under the Federal Arbitration Act, administered by the American Arbitration Association.
• Class actions, class arbitrations, and representative proceedings are waived.
• You have a one-time 30-day opt-out window from first accepting these Terms to opt out of the arbitration agreement. Send written notice to legal@futurebayarea.com with your name, address, and a clear statement that you opt out.
• Either of us may bring qualifying claims in small-claims court instead of arbitration.
• A separate arbitration agreement in a signed retail installment sale contract, lease, or repair order controls for disputes covered by it.

See Privacy Policy §19 for the full arbitration terms.

Indemnification

You agree to defend, indemnify, and hold harmless Future Automotive Group and its officers, directors, employees, agents, and affiliates from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your violation of any law or the rights of a third party, or (c) any content you submit to us. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to your indemnification, in which case you agree to cooperate with our defense.

Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason — including any violation of these Terms. Provisions that by their nature should survive termination (intellectual property, disclaimers, limitations of liability, arbitration, indemnity, governing law, and these miscellaneous provisions) survive.

General provisions

Governing law and venue

These Terms are governed by California law, without regard to its conflict-of-laws rules. Any dispute not subject to arbitration may be brought only in the state or federal courts located in Contra Costa County, California, and you consent to personal jurisdiction there.

Entire agreement

These Terms (together with the Privacy Policy and any separately signed purchase, lease, financing, or service agreement) are the entire agreement between you and us regarding the Services and supersede any prior or contemporaneous understandings on that subject.

Severability

If any provision of these Terms is held to be unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.

No waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

Assignment

You may not assign these Terms or any rights under them without our prior written consent. We may assign these Terms (in whole or in part) without restriction, including in connection with a merger, acquisition, or sale of assets.

Notices to you

We may give you notice by email, SMS (if you have opted in), in-app notification, or by posting on the Sites. You may give us notice at legal@futurebayarea.comor by mail to: Future Automotive Group, Attn: Legal, 2285 Diamond Blvd., Concord, CA 94520.

Changes to these Terms

We may update these Terms from time to time. Material changes will be highlighted in a banner on the Sites for at least 30 days after they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.